ISO 9001 Quality Management System Certification
Bring your company to international standards with ISO 9001 Quality Management System certificate, manage your risks and opportunities by providing an internal control system in your company, improve your processes, increase customer satisfaction.
What is ISO 9001 Quality Management System Certification?
The ISO 9001 Quality Management System (QMS) Standard is an internationally recognized management system standard published by the International Standard Organization (ISO).
Organizations applying this standard are committed to maximizing customer satisfaction, supporting continuous improvement, managing their products and / or services to meet customer expectations, and continuously improving their system.
One of the most important issues about the ISO 9001 Quality Management System (QMS) Standard is that this standard is not a product or service standard, but a management system standard. For this reason, the standard is applicable and flexible for organizations of all sectors and all sizes, so the ISO 9001 Quality Management System Certificate indicates that the organization’s quality management system has been established in accordance with the standards set by ISO.
The most current version of the standard published by ISO was published in 2015 as ISO 9001:2015.
Basic Principles of ISO 9001 Quality Management System
ISO 9001 is based on several principles such as customer focus, leadership, employee involvement, process approach, improvement, evidence-based decision making and relationship management. These principles help organizations manage their processes more effectively, reduce risks and continuously improve.
Customer Orientation
Understanding customer needs and increasing customer satisfaction.
Leadership
Top management leadership and support for quality policies.
Continuous Improvement
Continuous improvement of the processes of the systems implemented in the organization in line with legal requirements and customer requests.
Employee Engagement
Involving employees in processes and developing their competencies.
Evidence Based Decisions
Basing decisions taken within the organization on data and analysis.
Risk Based Thinking
Identifying the negative impacts of risks and taking necessary measures to minimize them.
System Approach
Treating activities as a system and linking processes with each other.
Risk Based Thinking
Identifying the negative impacts of risks and taking necessary measures to minimize them.
Resource Management
Effective management of resources such as human resources, financial resources and infrastructure.
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ISO 9001 Quality Management System Certification Process
After the organizations wishing to obtain ISO 9001 Quality Management System Certificate establish the management system, certification is carried out as follows.
Certification Audit:
Completion of the certification audit in two phases;
Stage 1 Audit: General examination of the documentation prepared by the company within the scope of ISO 9001 Quality Management System.
Stage 2 Audit: On-site control of the applications of the documentation prepared by the company within the scope of ISO 9001 Quality Management System and identification of appropriate and possible inappropriate issues.
Corrective Actions, Follow-up Audit and Certification:
Stage 2, If nonconformity is detected in the audit, ISO 9001 Quality Management System Certificate of Conformity is issued after the nonconformity is closed by the organization applying for certification or by the certification body with the follow-up audit according to the type and size of the nonconformity detected.
Surveillance Audits:
Surveillance audits are partial audits and are conducted in the second and third years after the certification audit. In surveillance audits, the main processes of the organization are audited and certain parts of the support processes are checked.
Periodic surveillance audits are mandatory for the validity of the ISO 9001 Quality Management System Standard Certificate and to determine that the organization’s management system continues to comply with the standard. These periodic surveillance audits are 1st Surveillance and 2nd Surveillance audits. The first of these surveillance audits must be completed within 12 months after the Stage 2 audit and the second within 24 months after the Stage 2 audit.
Recertification Audit:
It is a type of audit carried out in the fourth year after the Stage 2 audit and applied to organizations that implement the ISO 9001 Quality Management System Standard and have undergone the first certification audit. As in Stage 2, 1st Surveillance and 2nd Surveillance audits, documentation and application control of the organization is carried out by on-site audit.
Why ISO 9001 Quality Management System Standard Certificate?
The most beneficial benefit of an organization having ISO 9001 Quality Management System Standard Certificate is that it is the most important indicator that the organization works customer-oriented and is managed with a corporate perspective.
- Ensuring the Development of an Institutional Perspective
- Process Improvement
- Increase in Customer Satisfaction
- Increased Efficiency and Profitability
- Competitive Advantage
- Facilitating Access to International Markets.
- Risk Management
- Increasing Employee Motivation.
- Increased Corporate Reputation
- Effective Supplier and Subcontractor Management
- Reduction in Error and Waste Rates
- Ensuring Customer Orientation
- Ensuring Transparency and Traceability
- Clarification of Roles and Responsibilities
- Providing Reliable Analysis and Assessments
- Ensuring the Establishment of Corporate Standards
